Terms and Conditions

Last updated: 08/06/2020


In our terms and conditions the words below have the following meaning:


“Milestone Drones Ltd”, “Company”, “Us”, “We”, “Our”, or variations thereof shall mean Stephen Knapp of 23, St Leonards Rd, Bexhill on Sea, TN40 1HH trading as Milestone Drones Ltd.


“The Customer”, “You”, "Client”, “Your”, “Purchaser” or variations thereof shall mean the person, firm or Company with whom Milestone Drones Ltd contracts.


“Goods” means the assignment, media, visual content, articles, things or service which are the subject matter of the Contract.

Order Acceptance Policy


Milestone Drones Ltd reserves the right at any time to accept or refuse service and sales for any reason. Milestone Drones Ltd reserves the right to require additional verifications or information from the Purchaser before accepting any order or providing services. You agree that the receipt by Milestone Drones Ltd of a verbal, electronic or printed copy of an order form does not indicate Milestone Drones Ltd acceptance of the Purchaser’s order, neither does it constitute confirmation of Milestone Drones Ltd offer to sell.


You acknowledge and agree that title, reproduction rights and ownership of all Goods shall remain with Milestone Drones Ltd until the full purchase price for the same has been satisfied to Milestone Drones Ltd.



Written quotations are valid for 30 days and will be supplied for all work on receipt of a clear and accurate written brief from the Client. Written briefs are required to ensure photographic objectives are well defined for both the Client and Milestone Drones Ltd and to avoid errors. The brief may need to include, but is not limited to, full postal address with postcode, maps, site plans with boundaries and the North compass bearing clearly marked, Ordnance Survey Grid references (6- figure) and any other material required to accurately identify the site from the air.


The quotation and fee will be inclusive of all preparatory work, provision of any written documentation (e.g. Method Statements and Risk Assessment where required) and any additional permissions required (e.g. by the Civil Aviation Authority, Air Traffic Control, Police, Local Authority and relevant landowners), travel and accommodation (where necessary), post-production processing work and digital delivery of media. For UAS work, unless otherwise stated, the quotation will be based on Our hourly rates or agreed one off price, provided in writing to you prior to the commencement of any work taking place.


The fee quoted will reflect the proposed uses of the Media, as stated by the Client, for which Limited Reproduction Rights will be granted. A series of assignments is treated as a set of individual contracts. Additional Reproduction Rights may be negotiated at a future date.



Terms of payment are within Milestone Drones Ltd sole discretion, and, unless otherwise agreed to in writing by Milestone Drones Ltd, full payment is due within seven days of delivery of the Goods to the Client. Depending on the assignment Milestone Drones Ltd may request an advanced payment before any work is undertaken.


In the case of work being required by the Client to be done in phases, Milestone Drones Ltd reserves the right to partially invoice at stages. Milestone Drones Ltd reserves the right to add statutory Late Payment Interest (Base Rate + 8%) to overdue accounts.



If a site survey is needed prior to the quotation, the cost will be agreed and invoiced in advance. If the site is Your Property You must confirm verbally or in writing that You have granted Us permission to access the ground that will be used to take off and land.

Cancellation by Milestone Drones Ltd


If Milestone Drones Ltd cannot fly due to illness, travel disruption, adverse weather conditions or mechanical failure, and the task cannot be rescheduled, Milestone Drones Ltd will refund all advance monies paid for that day. Costs incurred prior to the task day such as paid-for Site visits and meetings are excluded and remain due for payment.


If Milestone Drones Ltd cannot fly due to reasons that only become evident once on site or for reasons that Milestone Drones Ltd was not advised of beforehand then the full cost will remain due for payment. Milestone Drones Ltd may, at its sole discretion, offer a discount on a reshoot should one be scheduled.

Cancellation by You


After Your written or verbal instructions to supply Goods has been accepted by Us and the assignment scheduled, Notice of cancellation by You must be received in writing by Milestone Drones Ltd and the Notice is not valid until confirmed in writing by Milestone Drones Ltd.


Where more than seven days' notice is given given no cancellation fees are due.


Where between seven and three days’ notice is given 50% of the agreed fee (less any payment already made) is due.


Where two or fewer than two days' notice is given 100% of the agreed fee (less any payment already made) is due.


Notwithstanding the above schedule, if any costs have been incurred by Milestone Drones Ltd following written or verbal instruction from You (for example, but not limited to, an agreed Site Survey cost) these costs will remain due for payment in full.



Milestone Drones Ltd has been granted standard permissions by the Civil Aviation Authority (CAA) to conduct aerial work with UAS in accordance with Our Permission for Commercial Operations (PfCO) and Operations Manual. However, in some cases additional permissions may be required from the CAA, ATC, NATS, Local Authority, Police, other authorities and relevant landowners which may take several weeks. All work is subject to obtaining permitted and legal access from which to safely operate the UAS.

Media Delivery


Photo and video materials will be shot on digital camera equipment. Photographic media will be supplied as TIFF and/or low compression JPEG files. Unedited raw format media is available on request and may incur an additional fee. Video material will normally be supplied as H.264 unedited rushes. Media will be supplied via download, returnable hard disk or USB flash drive.


Retouching, digital manipulation, stitching and printing of images and video postproduction are available at an additional cost. Whilst we will endeavour to provide an accurate colour rendition of the original scene, we cannot guarantee to match or grade to the colour perceived by the human eye. All original media (i.e. high resolution digital raw/TIFF files and/or Video) remains the property of Milestone Drones Ltd.


Subject to paragraph 12.9, reorders, reprints or copies etc., from the original Media can be supplied on request. Reorders will be treated as an extension to this contract and should include Media Reference Numbers and are required in writing. A written quotation will then be supplied. Finished materials are normally dispatched within 10 working days of completion of the location work.

Legal and Copyright


Unless otherwise agreed the title and entire copyright of all Visual Content produced by Us remains with Milestone Drones Ltd at all times throughout the world. Limited Reproduction Rights of the Visual Content passes to the Client upon full settlement of the final invoice. This allows reproduction for all uses stated on the License Terms of Service from Us, and any agreed variation to the License Terms of Service (which may incur an additional cost).



All Visual Content supplied to You by Milestone Drones Ltd will be subject to a Visual Content License Terms of Service. The License Terms of Service is a legal agreement between You or the employer or other entity on whose behalf You are entering into this agreement and Milestone Drones Ltd and sets forth the rights and obligations with respect to any Visual Content licensed by you.


The License Terms of Service are in addition to these Terms and Conditions and will be specific to the Visual Content delivered to You.


You agree that We retain the right in all cases to use any or all of the Visual Content delivered to You (whether commissioned or stock)in any manner at any time and in any part of the world for the purposes of advertising or otherwise promoting Milestone Drones Ltd without reference to You.

Limitation of Liability, Weather, Force Majeure, Acts of God and Other Constraints


As with any outdoor location filming or photography, a successful outcome depends upon suitable weather conditions. A decision to fly on a particular day is normally delayed to the last practical moment to maximise the chance of suitable weather. Should the weather on the day not be as forecast and the assignment needs to be postponed, or there is some other reasonably unpredictable reason why the work could not be completed, then either there will be no additional charge to the Client for a return visit to complete the work or the Client can request a full refund of monies paid to Milestone Drones Ltd in respect of the cancelled time. No refund will be made for any chargeable preparation work already carried out.


We will endeavour to obtain the best quality Media for the prevailing conditions and this may require certain adjustments to be made by post-processing. However, the images and video are not guaranteed to be of fine art or broadcast standards.


Unless a rejection fee has been agreed in advance, there is no right for You to reject the Media on the basis of style or composition.


If the work could not be completed due to Client reasons (e.g. but not limited to, lack of access or unscheduled site activity, etc.), the Client may be charged to recover costs and time.


Milestone Drones Ltd will always endeavour to complete its assignments by proposed completion dates. However, due to weather and other operational constraints, Milestone Drones Ltd cannot guarantee completion on or by any specific date. We, therefore, cannot be held responsible for any missed publishing or other deadlines or any consequential costs involving the timing of the commission.


The completion of work may be subject to alteration or cancellation due to cause or causes beyond Our control. Certain requested shots from specific locations, directions and heights, quoted to be undertaken, may not be possible on the day for various operational reasons. In this case, the best possible alternative shot(s) will be supplied, and these will be deemed to fulfil the contract.


In exceptional circumstances, Milestone Drones Ltd may not be able to completely fulfil or complete a contract at all. In these cases, it will refund part or all of any deposit received and not accept any other liability. In any event, the liability of Milestone Drones Ltd will be limited to the total value of the contract with no liability accepted for indirect and/or consequential loss.


Milestone Drones Ltd does not accept liability for errors resulting from incomplete or inaccurate instructions from the Client’s written brief, nor for delays or restrictions caused by Third Parties, Air Traffic Control, CAA or the Police or similar Bodies.


Whilst back-up copies of images are usually kept, Milestone Drones Ltd accepts no responsibility nor liability for maintaining archive copies of digital media after the work has been delivered to and accepted by the Client.


Milestone Drones Ltd has all necessary insurances, including Public Liability Insurance, with an indemnity of up to 1.0 million pounds fully compliant with EU Regulation (EC) No 785/2004.


Milestone Drones Ltd and its employees and agents shall be under no liability for any injury, loss, or damage of any kind whether direct, consequential or special and howsoever caused resulting from or arising out of or incidental to: any negligence on the part of Us or Our employees (except insofar as the same causes death or personal injury) or; Our performance of or failure to perform or breach of any of its express implied obligations under the Contract.


You shall indemnify Us against any liability whatsoever (including any liability based on the negligence of You) which it may incur resulting from any claim made against You by any third party.


We accept no liability for delay or non-fulfilment of any term of the Contract caused wholly or in part by “force majeure”, which expression shall be deemed to include war, strikes, lockouts, accidents, fire, scarcity of materials or any other cause or causes not within Our direct control.

General Conditions


Notwithstanding termination of the Contract these Conditions shall continue in full force and effect for so long as is necessary after such termination to give full effect to the provisions contained in these Conditions.


The Contract shall be construed in accordance with the laws of England which shall be the proper law of the Contract and the English Court shall have sole jurisdiction in relation to the provisions contained in these Conditions.


The clause headings in these Conditions are for convenience only and shall not affect the interpretation hereof in any way whatever.


Each and every obligation contained in the clause or sub-clause of these Conditions shall be treated as a separate obligation and shall be severally enforceable as such and the non- enforceability at any time of the clause or sub-clause of these Conditions shall not prejudice the enforceability of the remainder.


These Terms and Conditions are stipulated by Us on Our own behalf and on behalf of all Our employees and agents and apply for the protection of all its employees and agents as for Us. The Customer undertakes not to sue or make any claim whatever against any employee or agent of Us in respect of any alleged negligence or other default of that employee or agent in relation to the carrying out, failure to carry out or breach of any Contract.


The Customer acknowledges and agrees by placing an order with Us that: this is a transaction into which both parties are freely entering; there are clauses contained in these Conditions which exclude, limit or modify the liability of Us and Our employees and agents.


The Customer acknowledges that the Customer has read this Agreement and both understands and agrees with Us regarding all of the Terms and Conditions.